Terms & Conditions

Orders and payment

All orders are subject to availability and acceptance. Product prices and any applicable delivery charges are shown before you complete checkout. Payment is taken securely using the payment method selected at checkout.

Product information

We take care to describe and photograph each piece accurately. Colours and scale may vary slightly between screens, and handmade or natural elements may have small variations that make each piece unique.

Shipment and delivery

Orders are normally prepared and dispatched within 1–3 business days. Available delivery services, prices and estimated timeframes are displayed on the product page and at checkout. Delivery estimates are not guarantees, particularly where customs or local postal services are involved.

International Shipping

We carefully pack and dispatch all orders to ensure they are prepared for delivery with care. For international orders, additional charges such as customs duties, import taxes or local handling fees may apply, depending on the destination country. Any such charges imposed by the relevant local authorities are the responsibility of the customer and are not included in our standard shipping fees.

Returns and refunds

You may tell us that you wish to return an eligible item within 14 days after delivery. After notifying us, you must return the item within the following 14 days.

Returned items must be intact, unused, unworn and unopened, with all original packaging. Please take reasonable care of the item while it is in your possession. We may reduce a refund where handling has diminished the item’s value beyond what is necessary to inspect it.

For hygiene reasons, earrings cannot be returned once their sealed packaging has been opened, unless they are faulty. Personalised or made-to-order pieces cannot be returned unless faulty.

Unless the item is faulty or incorrect, you are responsible for return postage. We recommend using a tracked service and retaining proof of postage.

Approved refunds, including the original standard delivery charge where required by law, are made to the original payment method within 14 days after we receive the item back or you provide evidence that it has been returned, whichever is earlier.

To start a return, email [email protected] with your order reference and reason for the return before sending the item.

Faulty or incorrect items

If an item arrives faulty, damaged or incorrect, contact us as soon as possible with your order reference and photographs where appropriate. Your statutory rights apply, and we will explain the available repair, replacement or refund options.

Contact

Questions about an order or these terms can be sent to [email protected].